Cancellation and Returns

We all change our minds sometimes… there is no need to worry.

If  you wish to cancel your order:

a) Before despatch you must notify us by emailing support@thecarcaresite.com or by phoning 0800 772 0328. Please quote your order number in all correspondence.

b) If goods have already been despatched this is a return. If you wish to return any products you must notify us within 24 hours of receipt by emailing support@thecarcaresite.com with “Returns” in the subject. You will receive a returns number. Goods must be returned within 7 working days of the date of receipt.

c) You are free to return goods for a refund or exchange if they are unused, in their sealed state and are suitable for re-sale and within 7 days of receipt. You will be refunded for the price of the goods only and any credit earned by those goods will be deducted from your account. Return postage costs will be met by you. Refunds and exchanges will only be authorised once these conditions have been met and we have received the goods. You are advised to obtain proof of posting and insurance when returning goods as they will be your responsibility until they are received by us.

d) Your Statutory Rights are not affected.